Refund & Guarantee Policy

Product Pathfinder 90 Sessions

Standard Refund Terms

• Full refund available if cancelled with 48+ hours' notice

• 50% refund if cancelled with 24-48 hours' notice

• No refund for cancellations within 24 hours of scheduled session

• Sessions can be rescheduled once with 24+ hours' notice at no cost

• Subsequent rescheduling incurs a £97 admin fee

Satisfaction Guarantee

We offer a 100% money-back guarantee if you're not satisfied with your session. To qualify:

• You must attend the full 90-minute session

• Request must be made within 24 hours of session completion

• Must provide specific feedback about why the session didn't meet expectations

MVP to Pro Transformation

Standard Refund Terms

• Full refund minus £497 admin fee if cancelled before initial wireframing session

• 50% refund if cancelled during Week 1, before design exploration delivery

• No refund once design exploration has been delivered (typically Day 3 of Week 1)

• Project timeline can be extended by up to 5 working days with 48+ hours' notice

• Further extensions may be available for an additional fee

Satisfaction Guarantee

We stand behind our work with a limited satisfaction guarantee:

• If after the initial wireframing session (Day 1) you don't believe we can deliver value, we'll refund 100% minus £497 admin fee

• For the guarantee to apply, you must:

  • Attend all scheduled review sessions

  • Provide feedback within agreed timeframes

  • Raise concerns immediately as they arise

  • Not have requested substantial deviations from agreed scope

General Terms

• Refund requests must be submitted in writing to hi@caboodle.studio

• Processing time for approved refunds: 5-10 working days

• Refunds will be issued to the original payment method

• Service upgrades (branding, pitch deck, etc.) follow the same refund timeline as their parent service

• We reserve the right to cancel service and provide a pro-rated refund if client requirements significantly exceed scope

Force Majeure

In case of illness or emergency, we will make reasonable efforts to reschedule or provide an alternative delivery timeline. If we cannot deliver the service due to circumstances beyond our control, a full refund will be provided.

Scope & Deliverables

All services are delivered via Figma/FigJam, JPG, PNG or SVG. Any additional export formats or custom assets must be agreed upon before project commencement and may incur additional fees.

Payment Terms

• All services require payment in full before commencement

• Payment confirms agreement to these refund terms and project scope

• We accept payment via Stripe or international bank transfer

• Bank transfer details will be provided upon request

• Stripe payments incur standard card processing fees

Questions & Support

If you have any questions about our refund policy or need to request a refund, please contact us at hi@caboodle.studio. We aim to respond to all enquiries within 1 working day.